About Us.
Thank you for the opportunity to earn your business!
At Taylors. our mission is to be better than your average Smash Repairer, to provide You with an elite standard of vehicle repairs!
Everything we do is to ensure your vehicle is repaired with the highest standards of Safety, Quality and Care in order to exceed your expectations with the result.
Our goal is to make you feel like you are our only customer!
Our team takes the time to get to know what you want from your repair journey.
Whether you are making an insurance claim, fixing that trolley dent or building your Pride & Joy we will be with you every step of the way.
Our skilled staff will “Taylor” a repair estimate to suit your individual needs. At Taylors. we understand that through good communication with our clients we achieve excellent results.
Our team will put in the extra effort to ensure YOU get your vehicle back on the road with as little interruption to your life as possible. We look forward to earning your business!
Frequently Asked Questions
Do you offer a repair guarantee?
Yes, our repair guarantee ensures you will have complete peace of mind with our repairs.
Do you work with my insurer?
Yes, we complete repairs for every insurer. Simply nominate Taylors as your Repairer of Choice and leave the rest to us. Remember when making a claim to tell them to “Take me to Taylor’s”
Do you work for me or my insurance company?
Our number 1 priority is YOU! We make every effort to act as your voice when dealing with your insurance company.
How long will you need my car?
This varies with every job and we have invested heavily in the right tools, the right training, and especially the right systems to ensure we can provide you with the most accurate time frame for repairs possible.
Can you get me a loan vehicle?
Yes, thanks to our industry partner Compass Claims, whenever you are not at fault in an accident, we can assist in keeping you on the road! And the best part is it will not cost you a thing!
Do you use genuine parts?
Yes, we strive to utilise only Genuine OEM Factory Parts for every repair we complete. Whilst this isn’t always possible due to vehicle age and supply, we put in every effort to prioritise the use of Genuine Parts.
Will my vehicle be as safe as it was before my accident?
Yes, we understand that nothing is more important than family and keeping them safe. Therefore, we ensure every vehicle which requires structural repairs is done so using the strict vehicle manufacturer’s methods to ensure your vehicle meets all Quality and Safety standards.
What are you actually doing to my vehicle?
We aim to be transparent with every repair understanding that your insurer may not always be so forth coming. Any information you need to completely understand the repairs being completed to your vehicle we are happy to provide.
Will it look like it did before the accident?
Yes, our commitment to quality is not something we take lightly. That is why we partner with the leading brand in passenger and commercial vehicle refinishing Glasurit, to ensure your vehicle receives a premium refinish and is returned to you in pre-accident condition or better.
Will qualified technicians be working on my car?
Yes, we employ many dedicated trade qualified technicians and commit to training and upskilling annually. We also ensure every repair goes through our strict quality assurance measures.
Is my vehicle safe whilst in your care?
Yes, we are fully insured and have a completely secured and 24/7 security monitored premises to take the best care of your vehicle. We have been around long enough and have experienced cyclones, freak tornados and with the ever-increasing crime rate in North Queensland, we have made sure that our customers vehicles are always taken care of.
Our team will put in the extra effort to ensure YOU get your vehicle back on the road with as little interruption to your life as possible.