Our Vision
At Taylors, our vision is to grow to become North Queensland’s leading, one stop destination for all automotive repair needs, specializing in spray painting and panel beating.
Our Mission
We will achieve our vision by continuing to systemize our approach to both repairs and customer service to deliver a consistent and unified experience that our customers can always rely on.
Providing a safe and friendly team focused workplace that supports each other and the local community. Partnering with industry leading brands and extending our service base by investing in the best equipment, products, and staff training.
And giving our customers peace of mind through their repair journey by providing exceptional service and guarantees.
Our Values
1. Safety
Look out for the wellbeing and safety of yourself, your team, our customers, and the business.
How you can succeed in this area:
- Plan before you act.
- Do not compromise safety for a shortcut.
- Speak up and be willing to listen.
- Only operate equipment after you have been trained and are signed off to do so.
2. People Focused
Building great working relationships is the backbone of our company. When people feel cared for and respected, they learn and grow which means they feel more a part of the team and are willing to contribute.
How you can succeed in this area:
- Being friendly, smiley, sociable and welcoming to create a great culture.
- Being patient and polite.
- Being helpful and go out of your way to help others and show them they matter to us.
- No disruptors. No one is better than anyone else, we all have our strengths.
3. Honesty & Integrity
Our success depends on doing what we say we will do, every time. That also means that we align our words with our actions. Our brand requires a high standard of personal integrity as that is what we promise and give to our clients.
How you can succeed in this area:
- Only ever make agreements that you are willing and intend to keep.
- Communicate potential broken agreements at the first opportunity.
- Always be professional.
- Speak positively of your fellow team members, our clients, and others. We have zero tolerance to negativity and rubbish talk.
4. Communication
Everything we do comes down to the quality of our communication. Words and reactions have a massive impact on the quality of our relationships and results we can achieve for our clients. Open and honest communication is what keeps everything running smoothly.
How you can succeed in this area:
- Open and honest communication with both colleagues and clients.
- Only ever discuss concerns in private with the parties involved.
- Sharing any constructive ideas for the betterment of the business and its employees.
- Take responsibility for responses to your communication.
5. Drive
Our clients and community look towards us to be knowledgeable problem solvers and solution finders. We need to lead by example. We can only ask of them what we are willing to do ourselves.
How you can succeed in this area:
- Focus on quality above all else.
- Welcome and embrace change, with a positive attitude.
- Suggest solutions, one person cannot ever know everything.
- Demonstrate a passionate commitment to the business.
6. Manage Performance
Systems provide us with consistency and confidence. To achieve more we need to be effective first and efficient second. Systems also enable us to track our progress and provide valuable information on how we can improve.
How you can succeed in this area:
- Follow the systems of the workplace.
- Be accountable for meeting and exceeding objectives and effective in planning your time.
- Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met.
- Suggest system improvements.
7. Teamwork
Providing excellent service to our clients and creating a great work environment takes team effort. It is not up to one person to make this happen. We all support each other so we can work at a high standard. We must have our clients and each other’s backs.
How you can succeed in this area:
- Own your mistakes. Do not play the blame game. Once you start a job you own that job.
- Ask for help when needed and be compassionate to others who ask for help.
- Support, encourage and motivate others.
- Work together with the team to ensure that the business is the best it can be.